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FAQs
Yes, you must be a registered and verified user in order to buy from shopshimadzu.com.
Only corporate email addresses can be used to register an account. No personal email addresses allowed.
Only verified users will be able to purchase from shopshimadzu.com.
Once you have been verified with us, you can order parts and consumables 24/7.
Go to Login on shopshimadzu.com and click on create account to register using a corporate email address.
Go to Login on shopshimadzu.com and click on create account.
Fill in your details accordingly to register an account with us.
Once you have registered, allow us 1 – 3 business days to verify your account before you can start shopping with us.
*Please register using your corporate email address. Personal email addresses will not be approved.
- You might have missed our notifications as it ended up in your spam folder or junk mail.
- If you received our notifications in your spam folder or junk mail, please whitelist us by adding us to your Safe Senders List in order to ensure you receive all notifications from us regarding your account.
- For those that did not received any notification email for account verification, including your spam folder and junk mail, please contact us at support@shopshimadzu.com
- Your registered email address is not a corporate email address. We do not accept personal email registrations using gmail, hotmail, outlook, yahoo, AOL, iCloud and etc.
Go to Login on shopshimadzu.com and click on forgot password.
- You may refresh your page and try to login again.
- You might have missed our notifications as it ended up in your spam folder or junk mail.
- If you received our notifications in your spam folder or junk mail, please whitelist us by adding us to your Safe Senders List in order to ensure you receive all notifications from us regarding your account.
- Alternatively, you may contact us via the live chat button on the right hand corner during business hours Mondays to Fridays from 9am – 5pm or you can email us at support@shopshimadzu.com.
You can purchase on our website using a debit or credit card. We currently accept Visa, Mastercard, American Express payments from customers worldwide.
You can choose these payment methods when you checkout.